Simply browse our collections, select your size and preferred item, and add to cart. Complete checkout via our secure payment gateway. we accept card payments, bank transfers, and popular Nigerian payment options.
A: Yes! We deliver to all 36 states and the FCT. Delivery timelines vary by location. Lagos orders (In-store Pickup) typically takes 1-2 business days from the time of purchase, while delivery within Lagos takes 2-5 business days and delivery other states takes 5–10 business days.
All orders over ₦250,000 qualify for free delivery. Applicable to all areas within Nigeria.
Note: A day refers to a normal business day and excludes Saturday/Sunday and public holidays.
The delivery amount depends on the total value of your order and the delivery option you choose.
NB: Deliveries are made on weekdays only (excluding weekends) and during office hours (8 am to 6pm). Delivery times are estimated and are dependent on specific courier routes and road conditions.
Orders over ₦250,000 Lagos Delivery (2-5 business days) = FREE Outbound Delivery (5-10 business days) = FREE
Orders Under ₦250,000: Lagos Delivery (2-5 business days) = FREE Outbound Delivery (5-10 business days) = FREE
Absolutely. Once your order ships, you'll receive a tracking number via email or WhatsApp so you can follow your package every step of the way.
We accept Visa/Mastercard, Verve, bank transfers, and payments via Paystack and Flutterwave. All transactions are fully secured.
You can join the waitlist for any sold-out item. We'll notify you by email or WhatsApp as soon as it's restocked.
Otis Fashion currently operates as an online store. However, we periodically host pop-up events in major Nigerian cities. Follow us on Instagram to stay informed about upcoming events near you.
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Each product page includes a detailed size guide with measurements in centimetres. When in doubt, we recommend sizing up for a relaxed fit or reaching out to our team on WhatsApp for personalised guidance.
Care instructions are printed on each garment's label. We generally recommend cool machine wash or gentle hand wash and air drying to preserve the quality and longevity of your pieces.
Yes. Otis Fashion is committed to inclusive sizing. Our collections are available across a broad size range. Please refer to individual product pages for specific size availability.
A: Absolutely. Our fabrics are selected with the Nigerian climate in mind: breathable, comfortable, and designed to hold up well through heat and humidity without losing their shape or finish.
A: We accept debit cards (Visa, Mastercard, Verve), bank transfers, and payments processed via Paystack and Flutterwave. All transactions are fully encrypted and secure.
Yes. Our website uses SSL encryption and is integrated with trusted, PCI-compliant Nigerian payment processors. Your financial information is never stored on our servers.
Yes. All orders are prepaid. Payment confirmation is required before an order is processed and dispatched. This ensures accuracy and eliminates delays on both ends.
Please contact us immediately via email or WhatsApp with your payment reference and the date of the transaction. We will investigate promptly and either process your order or issue a full refund within 3–5 business days.
This feature is currently being developed. We will announce its availability across our communication channels once it is live.
Yes. We accept returns and exchanges within 7 days of delivery, provided the item is unworn, unwashed, and has all original tags intact. Items purchased during flash sales are final sale.
Send us an email or WhatsApp message with your order number and reason for return. Our team will guide you through the process promptly.
We sincerely apologise if this happens. Please notify us within 48 hours of receiving your order and include clear photographs of the item. We will arrange a replacement or issue a full refund at no additional cost to you.
Please contact us immediately via email or WhatsApp with your payment reference and the date of the transaction. We will investigate promptly and either process your order or issue a full refund within 3–5 business days.
Yes. We welcome collaborations with authentic voices who share our values. If you are a content creator, stylist, or community figure interested in working with us, please send an enquiry via email or any of our social media platforms.
Follow us on Instagram and TikTok, subscribe to our newsletter, and keep an eye out for our pop-up events and community activations across Nigeria.
Yes. We accommodate bulk orders for organisations, events, and gifting purposes. Please reach out to us directly at hello@otisfashion.ng with your requirements and we will respond with a tailored proposal.
We welcome all feedback. You can reach us via email, WhatsApp, or through the contact form on our website. Your experience matters to us, and we review every message we receive.
If you have an issue or question that requires immediate
assistance, you can click the button below to chat live with a Customer Service
representative.
Please allow 06 - 12 business days from the time your package arrives
back to us for a refund to be issued.
Selling fast! 48 people have this in their carts.
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| Size | US | Bust | Waist | Low Hip |
|---|---|---|---|---|
| XS | 2 | 32 | 24 - 25 | 33 - 34 |
| S | 4 | 34 - 35 | 26 - 27 | 35 - 26 |
| M | 6 | 36 - 37 | 28 - 29 | 38 - 40 |
| L | 8 | 38 - 29 | 30 - 31 | 42 - 44 |
| XL | 10 | 40 - 41 | 32 - 33 | 45 - 47 |
| XXL | 12 | 42 - 43 | 34 - 35 | 48 - 50 |
Measure around the fullest part of your bust.
Measure around the narrowest part of your torso.
With your feet together measure around the fullest part of your hips/rear.
